FAQs

Will I need to have a new line installed?

No. As Fibreband uses a fibre network, a new line is not needed and you can say goodbye to line rental. The solution is delivered using VoIP, but you can still use your household phones.

Can I keep my existing number?

Yes we can port your existing number. This service incurs a one-off feee depending upon the package selected. With the Optic25 package the cost is £15, with the Optic50 package is £5, and with Optic100 is it free. Alternatively we can offer you a new number free of charge.

* Evening is between 18:00 and 07:00 the following day. Weekend is from 18.00 Friday Evening until 07.00 Monday. Free calls are to UK landline numbers only, other calls will be chargeable. Calls will be charged after 60 minutes, please hang up and redial for continued free calls.
^ Calls must be terminated before 60 minutes and then redialled to continue being free, calls longer than 60 minutes will be charged at the normal rates, which can be found on the Rates Page.

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